Team GB House Ticketing Website and Ticket Wallet App Privacy Policy

Updated 22 March 2024


We at the British Olympic Association (“we” or “our” or “us”) want to make sure all the personal information we have collected about you on the Team GB House Ticketing Website and Ticket Wallet App (the “Site”), is safe and secure. This Policy set outs our commitments to you and explains how we collect, store and use your personal information.

Please note that this privacy policy should be read in conjunction with the Team GB House Terms and Conditions

To whom does this policy apply?

This policy applies to any individual (“User”) entering information into the online Team GB House ticketing system at or the Team GB House Ticket Wallet App (the “Site”), or via hard copy or other forms.

What information do we collect?

We only collect necessary and relevant information which we receive from you via our Site.

The information you provide to us includes (but is not limited to):

  • Data that can be used to identify you (e.g. surname, gender, first names, date of birth)

  • Contact data (e.g. email address)

  • Dietary and accessibility requirements

  • Data relating to operations carried out from our Site (tickets purchased, purchase history) 

  • Payment data and information relating to the transaction carried out

  • Information as to whether you have chosen to receive future marketing communications from us and/or selected third parties. In other cases, we may collect data using cookies in order to better understand how you use our Site. The personal data which we collect automatically and directly from you when you use our services includes:

  • IP address and device identifiers

  • Browser or device technical data (name, device operating system, preferred language)

  • Authentication data (login and usage logs, IP address, unique identifier)

How do we use your personal information?

We use the information we collect on the Site to:

  • Inform you about Team GB House and the ticket options available

  • Provide you with the tickets requested

  • Process your order

  • Communicate with you about the purchase

  • Answer your questions and/or address your problems

  • Manage payment of your purchase.

We also process data for purposes other than strict performance of contract, having first ensured the legitimate interest in carrying out such processing. The purposes for which we may process your data (including sharing your data as described below) are:

  • Planning, logistical and other operational matters relating to the organisation of Team GB House.

  • Analysing the uses of products and services in order to improve our offers

  • Identifying and correcting bugs that may occur on our Sites and Apps to ensure their proper functioning.

If you have consented when submitting your personal data (e.g. by ticking or not ticking a consent box) we may also use your personal information, as stated above, to send you our marketing communications and news about Team GB.

How long will we keep your personal information for?

Your personal data will be retained for as long as needed to fulfil the purposes set out in this Policy, within the legal time limits.

If, in the meantime, you wish for us to delete or amend your personal data, then you can do so at any time by emailing [email protected] with a request to this effect. We will then respond within 30 days confirming that your data has been deleted or amended.

Disclosure of your information

In order to provide our products and services to you or to otherwise fulfil contractual arrangements that we have with you, we may need to appoint other organisations to carry out some of the data processing activities on our behalf. These may include, for example:

  • Service providers insofar as they are involved for the provision of a product or service

  • Payment service providers handling the appropriate payment transactions and controls

  • Third parties providing us with IT services, such as platform providers, hosting services, technical support for our software and applications that may contain data about you, data analysis, and email distribution

  • Service providers, associated with the organisation of events and events organised by the Paris 2024 Olympic Games Organising Committee, including those responsible for access to and security within Paris

  • Fraud prevention and screening and credit risk management companies.

We may share your data with advertising networks and/or social media platforms for the purposes of selecting and serving relevant adverts to you via those networks/platforms, and to search engine and analytics providers.

If you have consented to Team GB partner communications, we will pass your personal data on to our official partners who will use such data to communicate offers, discounts and other messaging from time to time.

We may share your data with other third parties (a) if we are under a legal or regulatory duty to do so, (b) if it is necessary to do so to enforce our terms of use, terms and conditions of sale or other contractual rights, (c) to lawfully assist the police or security services with the prevention and detection of crime or terrorist activity, (d) where such disclosure is necessary to protect the safety or security of any persons, and/or (e) otherwise as permitted under applicable law.

If we transfer your personal information to territories outside the United Kingdom or the EEA, we will take proper steps to ensure that your information is protected in accordance with this privacy policy for the foregoing purposes.

In all instances where we disclose your information to third parties, we will ensure that your information is appropriately protected.

Can I request a copy of my personal information?

You can request a copy of information held about you at any time by contacting [email protected]. We reserve the right to charge a fee of £10 per request for such requests. Subject to verifying your identity, we will respond to any such requests with the information requested within 30 days.

Under 18s

Our Site does not intentionally collect children’s personal information and do not allow children under the age of 18 to register on our Site. We encourage parents to educate their children about the need to protect their privacy and about the way they communicate on the Internet.


The Site uses cookies. A cookie is a small file containing an identity code. Your computer accepts the cookie and stores it and when you next visit the website, the code is retrieved, allowing individual visitors or computers to be recognised. Cookies are used for a variety of purposes including providing personalised web pages and recognizing your choice of language. These purposes range from those that are strictly necessary for the operation of our website (i.e. that enable you to log in to secure areas of our Site) to analytical cookies (i.e. to count the number of visitors) to functionality cookies (i.e. which allow you to remain logged in to the Site) to targeting cookies (i.e. which record your browsing habits and allow targeted advertising to be delivered).

Cookies do not cause harm to your computer but if you do wish to stop your computer accepting cookies, go to the help section of your Internet browser (e.g. Internet Explorer or Firefox) where you will find information on how to do this. Alternatively, please visit for further information.

By continuing to use our Site without choosing to delete/block cookies, you agree that we can place these types of cookies on your device. Security of your personal information

We attach the utmost importance to the security and integrity of the personal data of Users. Consequently, and in accordance with applicable regulations, we undertake to take all necessary precautions to preserve the security of the data and in particular to protect it against any accidental or unlawful destruction, accidental loss, alteration, unauthorised distribution or access, as well as against any other form of unlawful processing or communication to unauthorised persons.

We are required to have appropriate safeguards in place to protect the personal data we process. Although we will meet this requirement, we cannot accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur whilst using material derived from this website. As best practice, we also strongly recommend that you regularly run an anti-virus programme on all material downloaded from the Internet.

We only allow access to our paper bases systems and computerised databases when it is absolutely necessary to do so. We have security procedures in place to protect our systems and databases from loss and misuse.

In the event that we become aware of a data breach which affects or is likely to affect your personal data, we will contact you as soon as reasonably practicable by email with details of the breach and of the steps we will take/ have taken in order to remedy the breach.

Other web sites

Our Site may contain links to other websites which are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours.

Changes to this Privacy Policy

Regulations and practices change over time. We therefore reserve the right to make changes to this Privacy Policy at any time to adapt them to these changes. If we change our Privacy Policy, we will post the changes on this page. Continued use of the service will signify that you agree to any such changes.


If you have any questions about this Privacy Policy or about your personal data, please email us at [email protected] or write to us at the following address:

Data Protection Officer

British Olympic Association 101 New Cavendish Street London W1W 6XH